Returns, Exchange & Cancellation Policy

Last updated July 2026

Policy at a glance

Exchange window — within 4 days from the date of delivery.
Damaged, defective or wrong item — report within 48 hours of delivery with an unboxing video.
Order cancellation — available any time before your order is shipped.
Replacement — free on every verified damaged, defective or incorrect item.
Exchange shipping — borne by you for preference-based exchanges, and by us when the fault is ours.
Support response — within 24–48 business hours.

The request is raised within 4 days from the date of delivery.
The piece is unused, unworn and in its original condition.
The original packaging, box, pouch, tags, invoice and all accessories come back with it.
There are no signs of wear, scratches, resizing, polishing or any other alteration.

Email support@vaah.in within 4 days of delivery.
Share your order number, clear photos of the piece, and the reason for the exchange.
We'll confirm eligibility and send you the exchange address along with the next steps.
Pack the piece securely in its original packaging and ship it to the address we share.
Once it reaches us and passes inspection, your replacement is dispatched within 2–3 business days.

For exchanges due to size, design or personal preference, return shipping is borne by you.
Shipping charges paid on the original order are non-refundable.
If the exchange is needed because of an error on our side — a damaged, defective or incorrect piece — we bear the complete shipping cost.

Should the piece you want be out of stock, you may choose an alternative of equal value, store credit, or a full refund of the product value.

Jewellery is personal and hygiene-sensitive, so that every customer receives a fresh, untouched piece we don't accept returns for a refund once an order has been delivered.
What we offer instead is an exchange within 4 days of delivery, and a free replacement for anything damaged, defective or incorrect.
Do look through the images, description, size and specifications before ordering — and if you'd like help choosing, message us before you buy and we'll happily guide you.

Every order is inspected before dispatch. In the rare case something isn't right, tell us within 48 hours of delivery and we'll make it right.
Send your order number, a complete unedited unboxing video, clear photos of the piece and of the outer packaging including the shipping label, and a short description of the issue.
Every claim is acknowledged within 24–48 business hours.
After verification we arrange a free replacement of the same piece at no extra cost to you; if it's out of stock, choose an alternative of equal value or a full refund.
All shipping costs on approved claims are borne by VAAH.

Start recording before you open the outer packaging, with the shipping label clearly visible at the start.
Record continuously until the piece is fully unpacked — the video must be complete and unedited.
Claims for damaged, missing or incorrect items can't be processed without a valid unboxing video.
A slight variation in shade, finish or tone against the product photos is normal for handcrafted and plated jewellery — it comes down to lighting and screens, and isn't treated as a defect.

Before dispatch you can cancel free of cost — open the order in your account and tap Cancel order, or email support@vaah.in with your order number.
Tell us why in a line; our team confirms cancellations within a working day, and you'll get an email either way. You can withdraw the request until we answer it.
Once a parcel is packed, billed and handed to our courier partner it's already in transit, and can no longer be cancelled or recalled.
We may cancel an order ourselves for stock unavailability, a pricing or listing error, an unserviceable address, or unsuccessful COD verification — you'll be told immediately and refunded in full.
Prepaid orders cancelled before dispatch are refunded in full, including shipping charges. Cash on Delivery orders are never charged, so there's nothing to refund.
Repeatedly refusing COD deliveries, or giving incorrect contact details, may mean Cash on Delivery is restricted on future orders.

Refunds are issued when your order is cancelled before dispatch, when we cancel it for any reason, or when a verified damaged, defective or incorrect piece can't be replaced.
Approved refunds are initiated within 2–3 business days of approval, and you'll see the amount and its progress on your order page.
Prepaid orders are refunded to the original payment method and usually reflect within 5–7 business days, depending on your bank or card issuer.
COD orders are refunded by UPI or bank transfer to the details you share with us.
Refunds don't apply to delivered orders where the piece is intact and as described.

Requests raised after 4 days of delivery, or damage, defect and wrong-item claims raised after 48 hours.
Pieces that have been used, worn or altered in any way.
Damage caused after delivery by handling, moisture, perfume, sanitiser, chemicals or improper storage.
Anything sent back without its original packaging, box, pouch, tags or accessories.
Damage or wrong-item claims submitted without a complete unboxing video.
Customised, personalised, made-to-order and engraved pieces.
Free gifts, combo add-ons and promotional items.

Store your piece in the pouch provided, away from water, perfume, sanitiser, deodorant and household chemicals.
Put your jewellery on last, after cosmetics, and wipe it with a soft dry cloth after wear.
Natural tarnishing or fading of plating over regular use is a characteristic of imitation and plated jewellery, and isn't covered under replacement.

We may revise this policy from time to time. Any revision is published on this page with a new last-updated date, and applies to orders placed after that date.

Our team is happy to help, Mon–Sat, 10 AM – 7 PM. Message us and we'll get back to you quickly.