Returns & Exchange
7-day easy exchange on all pieces — hassle-free.
Last updated July 2025
Exchange window
- You can request an exchange within 7 days of delivery.
- Items must be unused, unworn and returned in their original packaging with all tags and pouches intact.
How to start an exchange
- Message us on WhatsApp with your order number and a short note on what you'd like to exchange.
- Please include clear photos of the piece and its packaging — this helps us approve your request faster.
- Once approved, we'll guide you through the return pickup or drop-off and dispatch your replacement.
Damaged or wrong item
- Received something damaged, defective or different from what you ordered? Tell us within 48 hours of delivery.
- A clear unboxing photo or video really helps — we'll arrange a free replacement or a full refund.
Refunds
- For prepaid orders, approved refunds are issued to your original payment method, typically within 5–7 working days of us receiving the returned piece.
- You may also choose store credit, which is issued instantly once your return is approved.
Made-to-order & bridal sets
- Custom, made-to-order and bridal pieces are crafted specially for you and may carry specific exchange terms — always check the product page.
- These aren't eligible for a change-of-mind exchange, but we'll of course replace anything that arrives damaged or faulty.
Still have a question?
Our team is happy to help, 10 AM – 6 PM. Message us and we'll get back to you quickly.
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